ON-LINE RETURN POLICY
We will happily accept unworn, undamaged or defective product for exchange or refund within 10 days of shipping date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
Return product must be unworn, undamaged and accompanied by a print out of the original confirmation email.
To return or exchange an item, please follow these simple step:
A Return Authorization must be obtained BEFORE returning any items BY CALLING OR EMAILING US
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.
Falcon Feather LLC is not responsible for items damaged or lost in transit.
We accept the following payment methods: Visa, MasterCard, American Express, and Discover. Check and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.
All jewelry comes packaged in Falcon feather gift boxes
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to NY.
CHARGING YOUR CREDIT CARD
We do not charge your credit card until we ship your order to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
We will do our best to cover basic repairs and manufacturing defects on any item made by us . All items submitted for repair must be accompanied by a sales receipt.
Lost items are not considered a manufacturing defect. We recommend that you periodically inspect claps and other closures for secure fit. If adjusting is needed, please submit for repair.
We cannot make a single earring to replace a lost mate. We can help you find a replacement pair or similar pair to purchase at full retail price.
Repairs will not be made on items purchased from an unauthorized retailer or when damage is caused by neglect, accident, alteration, or other factors not due to defects in craftsmanship or production.
We offer shipping via UPS OR USPS on all domestic orders.
Please note that UPS will not deliver to P.O. Boxes.
The following charges apply to packages shipped in the continental United States.
We ship UPS Worldwide Express for all orders outside of the United States.
Actuals costs for international shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.
FLAT SHIPPING FEE
$10.00 Ground Shipping within the continental United States through UPS or USPS UNLESS THERE IS A PROMOTIONAL FREE SHIPPING
*Please note that Three Day, Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing.
*Shipping times are approximated.
*Business days are Monday through Friday, excluding Saturday and holidays.
*UPS only delivers Monday to Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.
All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with us and are to be paid by the recipient upon delivery.
PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 3:00 PM (EST) will be processed the following business day. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.